Korean Air, serving 117 cities across 40 countries, faced a critical challenge: their 24/7 contact center was being slowed down by legacy infrastructure. Agents struggled with 7-minute boot times, frequent "blue screen" interruptions, and bulky hardware that cluttered their desks.

 

In this exclusive case study, CIO Choi HeeJung reveals the strategic decision to deploy ChromeOS and how it transformed their operations.

 

Download the full story to discover:

 

• Immediate Efficiency Gains: How switching to Chromeboxes slashed boot times from 7 minutes to seconds, allowing agents to handle more calls and multitask effectively.

• The "Zero-Touch" Deployment: Learn how Korean Air rolled out devices that were ready out of the box, with zero downtime for manual imaging or OS installation.

• Security Without the Downtime: See how a 24/7 operation eliminated the need for scheduled maintenance windows and third party antivirus software by leveraging ChromeOS’s built-in security.

• AI-Ready Infrastructure: Discover how Korean Air is using Gemini for Google Workspace to help agents draft emails, translate inquiries, and search internal data instantly.